Delivery & Pickup

Last updated: June 14, 2026

The Texas Marshmallow Company creates handcrafted gourmet marshmallows in small batches in Brazoria County, Texas. Because our marshmallows are currently produced as a Texas cottage-food business, orders are available through local delivery and scheduled pickup rather than traditional mail shipping.

How You Can Receive Your Order

Customers may receive their marshmallows through one of the following options:

Local delivery by The Texas Marshmallow Company
Pickup at a participating farmers market
Pickup at a scheduled pop-up or special event
Pickup at another public location arranged with us

Available delivery and pickup options will be displayed during checkout or confirmed after your order is placed.

Local Delivery

We personally deliver eligible orders within our available service area in Brazoria County and nearby communities.

Delivery availability may depend on:

Your address
Our scheduled delivery routes
Order size
Farmers-market and event schedules
Product availability

Any delivery charge or minimum order requirement will be shown during checkout or communicated before the delivery is confirmed.

Entering an address during checkout does not guarantee that delivery is available to that location. If we cannot deliver to your address, we will contact you to arrange another option or issue a refund.

Delivery Scheduling

After your order is prepared, we may contact you by email, telephone, or text message to arrange or confirm delivery.

Please provide:

A complete and accurate delivery address
A working telephone number
Apartment, building, or gate information
Any instructions needed to reach the delivery location
A safe place to leave the order when unattended delivery is authorized

Someone should be available to receive the order during the confirmed delivery window unless we have agreed to leave it in a designated location.

Delivery times are estimates and may be affected by traffic, weather, market schedules, emergencies, or other circumstances outside our control.

Unattended Delivery

You may authorize us to leave an order at your door or another agreed location.

Once an unattended order has been delivered to the approved location, responsibility for protecting and retrieving the package transfers to the customer.

Please retrieve your marshmallows promptly. Heat, direct sunlight, rain, humidity, animals, insects, and other outdoor conditions may affect the product.

We are not responsible for loss, theft, weather exposure, or product changes that occur after an order has been delivered to the location authorized by the customer.

Farmers-Market Pickup

Customers may select pickup at one of the farmers markets attended by The Texas Marshmallow Company.

The available market, date, address, and pickup hours will be displayed during checkout or provided in your order confirmation.

Please bring:

The name associated with the order
Your order number or confirmation email

Orders must be collected during the market’s scheduled operating hours.

Farmers markets may be postponed, relocated, or canceled because of weather, venue decisions, organizer changes, or other circumstances outside our control. If a market is canceled, we will contact affected customers to arrange another pickup or delivery option.

Scheduled Public Pickup

When available, we may arrange pickup at a mutually agreed public location in or near our service area.

The pickup location and time must be confirmed by The Texas Marshmallow Company before the customer travels to meet us.

Please do not arrive at an unconfirmed location or attempt to collect an order from our production address.

Our production address is not a retail storefront and is not open for unscheduled customer visits.

Order Processing

Our marshmallows are handcrafted and packaged in small batches.

Most standard orders are prepared within approximately 5-7 business days after payment is received. Processing may take longer during:

Holidays
Product launches
Farmers-market weekends
Large-order periods
Special events
Severe weather
Custom or corporate orders

You will receive a notification when your order is ready for delivery or pickup.

Placing an order does not mean it is immediately ready for collection.

Missed Delivery

Please contact us as soon as possible if you will not be available during an agreed delivery window.

If we cannot complete a delivery because of an incorrect address, inaccessible property, locked gate, loose animal, missing access instructions, or an unavailable recipient, we may arrange one additional delivery or pickup opportunity.

An additional delivery charge may apply.

Refunds are not guaranteed when delivery cannot be completed because of information or access problems caused by the customer.

Missed Pickup

Please contact us promptly if you cannot attend your scheduled pickup.

We will make reasonable efforts to arrange one alternate pickup or delivery opportunity. Alternative arrangements depend on our schedule, product condition, and location availability.

Orders that remain unclaimed for more than seven days after the original pickup date may be considered abandoned and may not qualify for a refund.

Warm-Weather Care

Marshmallows may soften, become sticky, or change shape when exposed to high temperatures or humidity.

After receiving your order:

Keep the package out of direct sunlight.
Do not leave it inside a parked vehicle.
Retrieve doorstep deliveries promptly.
Store the marshmallows sealed in a cool, dry place.
Follow the storage information printed on the package.

Normal softening caused by warm Texas weather does not necessarily mean that the product is defective.

Traditional Shipping

We do not currently ship cottage-food orders through:

USPS
UPS
FedEx
DHL
Other parcel or common-carrier services

We also do not currently offer:

Nationwide shipping
Out-of-state shipping
International shipping
Shipping to post-office boxes

An order must be delivered personally by The Texas Marshmallow Company, an authorized employee, or an authorized member of our household.

We hope to offer additional fulfillment options in the future if our production and licensing arrangements change.

Custom and Large Orders

Custom orders, weddings, corporate gifts, parties, wholesale purchases, and other large orders may require separate delivery or pickup arrangements.

These orders may also require:

Additional processing time
Advance scheduling
A deposit or full payment
Delivery charges
A minimum order amount
A separate written quote or invoice

The delivery and pickup terms stated in an approved custom-order agreement or invoice will apply to that order.

Incorrect or Damaged Orders

Please inspect your order promptly after delivery or pickup.

You received the wrong product or flavor
An item is missing
The package was materially damaged before you received it
The product appears defective when received

Please provide:

Your name
Your order number
A description of the problem
Clear photographs of the product and packaging

After reviewing the issue, we may offer a replacement, store credit, partial refund, or full refund as appropriate.

Because our products are consumable food items, we cannot accept physical returns after an order has been delivered or collected.

Cottage-Food Notice

Our products are produced in a private residence that is not subject to governmental licensing or inspection.

Product pages and packaging include applicable ingredient, allergen, weight, business-identification, and cottage-food information.

Contact Us

Questions about an order, delivery availability, or pickup arrangements may be directed to:

The Texas Marshmallow Company
Brazoria County, Texas
Email: [email protected]
Website: txmallows.com