Last updated: June 14, 2026
The Texas Marshmallow Company (“Texas Marshmallow Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit txmallows.com, place an order, subscribe to marketing communications, submit a wholesale inquiry, or otherwise communicate with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information.
Information You Provide
When you place an order, create an account, contact us, subscribe to email updates, or submit a wholesale inquiry, you may provide information such as:
- Name
- Email address
- Telephone number
- Billing and shipping addresses
- Account login information
- Products ordered and order history
- Delivery, shipping, or local-pickup information
- Business name, business type, website, and social-media information
- Wholesale product interests and estimated order quantities
- Messages, questions, reviews, and other information you submit
Payment Information
Payments are processed by the third-party payment provider available during checkout. Your payment information may be provided directly to that payment processor.
We may receive limited transaction information, such as payment status, transaction identification numbers, billing details, refunds, and the last digits or type of payment method used. We generally do not receive or store your complete payment-card number.
Information Collected Automatically
When you use our website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Dates and times of visits
- Shopping-cart activity
- Account and login activity
- Cookie and session identifiers
- General location derived from an IP address
2. How We Use Information
We may use personal information to:
- Process, fulfill, ship, deliver, or prepare orders for pickup
- Process payments, refunds, cancellations, and returns
- Send order confirmations and shipping or pickup updates
- Create and manage customer accounts
- Respond to questions, requests, and customer-service issues
- Review and respond to wholesale inquiries
- Communicate about custom orders, events, or collaborations
- Send product news, market dates, promotions, or special offers when consent has been provided
- Maintain shopping-cart and checkout functionality
- Detect fraudulent, abusive, or unauthorized activity
- Protect our website, customers, and business
- Improve our products, services, website, and customer experience
- Maintain business, accounting, tax, and transaction records
- Comply with legal obligations and enforce our policies
3. Email Marketing
Customers may voluntarily subscribe to receive information about new products, flavors, farmers markets, promotions, and other company news.
Marketing emails will be sent only when you provide the requested consent. You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email or contacting us.
Unsubscribing from marketing emails will not prevent us from sending transactional communications regarding an order, payment, delivery, pickup, refund, or customer-service request.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain shopping-cart contents
- Remember account and checkout information
- Keep users signed in
- Process orders
- Maintain website security
- Remember website preferences
- Understand website traffic and performance
- Measure the effectiveness of marketing, when enabled
Most browsers allow you to block or delete cookies. Blocking necessary cookies may prevent portions of the website, shopping cart, account area, or checkout from functioning properly.
5. How We Share Information
We may disclose information to service providers that help us operate our business, including:
- Website-hosting and technical-support providers
- WordPress, WooCommerce, and website-plugin providers
- Payment processors
- Shipping carriers and fulfillment providers
- Email and marketing-service providers
- Analytics and website-performance providers
- Fraud-prevention and security providers
- Accountants, attorneys, insurers, and professional advisers
These providers may receive only the information reasonably necessary to perform services for us.
We may also disclose information:
- To comply with a subpoena, court order, legal process, or governmental request
- To enforce our agreements and policies
- To investigate fraud, security incidents, or illegal activity
- To protect the rights, safety, or property of our customers, business, or others
- As part of a merger, sale, restructuring, financing, or transfer of all or part of the business
We do not sell customer mailing lists or personal information for monetary payment.
6. Third-Party Payment and Shipping Services
Payment providers and shipping carriers operate under their own privacy policies and security practices. Information submitted directly to those companies is governed by their respective policies.
We encourage customers to review the privacy practices of the payment or shipping provider involved in their transaction.
7. Social Media and External Links
Our website may contain links to Instagram, Facebook, TikTok, and other third-party websites or services.
When you follow an external link or interact with a social-media platform, that third party may collect information according to its own privacy policy. We are not responsible for the privacy, security, or content practices of third-party websites.
8. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may include:
- Completed order and transaction records: generally up to seven years for accounting, tax, dispute, and legal purposes
- Failed, abandoned, pending, or canceled orders: for a shorter period reasonably necessary to administer the transaction and prevent fraud
- Customer accounts: while the account remains active and for a reasonable period afterward
- Wholesale and contact inquiries: generally up to two years after the last communication
- Email-marketing information: until you unsubscribe or request deletion
- Security and technical logs: for a reasonable period needed to maintain and protect the website
We may retain information longer when required by law or when reasonably necessary to resolve disputes, prevent fraud, or enforce an agreement.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, internet transmission, payment system, or electronic-storage method can be guaranteed to be completely secure. Customers should use unique passwords and protect their account and device information.
10. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have the right to:
- Request information about the personal data we process
- Request access to personal information associated with you
- Correct inaccurate information
- Request deletion of certain information
- Obtain a portable copy of certain information
- Withdraw consent to marketing communications
- Opt out of certain targeted advertising, profiling, or personal-data sales
- Appeal a decision concerning a privacy request
- Exercise your rights without unlawful discrimination
To submit a request, email [email protected] with the subject line Privacy Request.
Please include your name, email address, the nature of your request, and enough information for us to locate the relevant records. We may need to verify your identity before completing a request.
When legally permitted, certain information may be retained for tax, accounting, fraud-prevention, transaction, legal-compliance, or dispute-resolution purposes.
To appeal a decision regarding a request, reply to our response with the subject line Privacy Request Appeal and explain why you believe the decision should be reconsidered.
11. Texas Residents
Texas residents may have certain privacy rights under applicable Texas law. These may include rights to access, correct, delete, or obtain a copy of certain personal data and to opt out of certain uses of personal data.
Requests may be submitted using the contact information contained in this Privacy Policy.
12. Children’s Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian may contact us regarding such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or legal obligations.
The updated policy will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.
14. Contact Us
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
The Texas Marshmallow Company
Brazoria County, Texas
Email: [email protected]
Website: txmallows.com