Frequently Asked Questions

Have questions about our handcrafted gourmet marshmallows, ingredients, ordering, delivery, or pickup? You will find answers to our most commonly asked questions below.

Still need help? Please use our Contact page or message us on social media at @TXMALLOWS.

About Our Marshmallows

What makes your marshmallows different?

Our gourmet marshmallows are handcrafted in small batches with carefully selected ingredients. They are larger, softer, and more flavorful than traditional store-bought marshmallows.

Because each batch is made and cut by hand, slight differences in shape, size, color, texture, and topping coverage are normal and part of what makes each package unique.

Where are your marshmallows made?

Our marshmallows are handcrafted in Brazoria County, Texas, through a registered Texas cottage-food production operation.

They are produced in a private residence rather than a commercial food-manufacturing facility.

Are your marshmallows made in small batches?

Yes. We make our marshmallows in small batches to maintain their flavor, texture, and freshness.

Small-batch production also means that certain flavors may occasionally sell out.

How many marshmallows come in a package?

Our standard flavor package contains three gourmet marshmallows unless a product listing states otherwise.

Package quantity and net weight are shown on the applicable product page and product label.

What flavors do you offer?

Our flavor selection may include:

Vanilla
Birthday Cake
Strawberry
Churro
Chocolate
Chocolate Peanut Butter
Key Lime Pie
Toasted Coconut Cream
Cookies & Cream
Salted Caramel

Available flavors may change based on ingredient availability, seasons, special events, and product launches.

Do you offer seasonal or limited-edition flavors?

Yes. We may occasionally release seasonal, holiday, market-exclusive, or limited-edition flavors.

Follow @TXMALLOWS on social media and check our website for current availability.

Can I mix different flavors in one three-pack?

Unless a product listing specifically offers a mix-and-match option, each three-pack contains one selected flavor.

Variety boxes and build-your-own options may be offered separately when available.

Are your product photos exact?

Our photographs are intended to provide a close representation of each product. However, each marshmallow is handmade, so your order may have minor differences in appearance, cutting, color, or topping placement.

These normal handmade variations are not considered defects.

Ingredients and Dietary Information

Where can I find the ingredients?

Ingredients are listed on the individual product page and on the physical product label.

Please review the complete ingredient list before placing an order or consuming the product.

Do your marshmallows contain gelatin?

Yes. Our current marshmallows are made with gelatin unless a product is specifically identified otherwise.

Are your marshmallows vegetarian or vegan?

No. Because our current recipes contain gelatin, they are not vegetarian or vegan.

Are your marshmallows gluten-free?

We do not represent our entire product line as certified gluten-free.

Some flavors, including those made with cookies or other inclusions, may contain wheat or gluten. Products are also prepared in a shared home kitchen where wheat-containing ingredients may be handled.

Please review the ingredient and allergen information for the specific flavor before ordering.

Are your products nut-free?

We do not represent our kitchen or complete product line as nut-free.

Certain flavors may contain peanuts, tree nuts, nut extracts, or ingredients made in facilities that process nuts. For example, Chocolate Peanut Butter contains peanuts.

Review each flavor’s ingredient and allergen information before purchasing.

Do your products contain dairy, soy, wheat, or other allergens?

Some flavors may contain or include ingredients made with:

Milk
Eggs
Wheat
Soy
Peanuts
Tree nuts
Sesame

Not every flavor contains every allergen.

Our products are prepared in a shared home kitchen where these ingredients may be present, so cross-contact is possible.

Can I order if I have a serious food allergy?

Customers with serious or life-threatening food allergies should carefully review the complete product information before purchasing.

Because our products are prepared in a shared home kitchen, we cannot guarantee that any product is completely free from a particular allergen or possible cross-contact.

Please contact us before ordering with ingredient questions. The customer or intended recipient is ultimately responsible for determining whether a product is suitable for consumption.

Are your marshmallows certified kosher or halal?

Our products are not currently certified kosher or halal.

Do you use artificial colors or flavors?

Ingredients vary by flavor. Some toppings, sprinkles, cookies, or specialty ingredients may contain added colors or flavors.

The complete ingredients for each product are displayed on its product page and package label.

Storage and Freshness

How should I store my marshmallows?

Keep the package:

Sealed when not in use
In a cool, dry location
Away from direct sunlight
Away from excessive heat and humidity

Do not leave marshmallows in a parked vehicle or outside for an extended period.

Do the marshmallows need to be refrigerated?

Our current marshmallows do not normally require refrigeration.

Store them sealed in a cool, dry place unless the package specifically provides different instructions.

Refrigeration may introduce moisture and affect the marshmallows’ texture.

How long do the marshmallows stay fresh?

For the best flavor and texture, enjoy the marshmallows by the best-by date printed on the package.

Once opened, reseal the package tightly and consume the product promptly.

What happens if marshmallows get warm?

Marshmallows may soften, become sticky, or change shape when exposed to heat or humidity.

Minor softening does not necessarily mean the product is unsafe or defective. Move the sealed package to a cool, dry place and allow it to return to room temperature.

Can I freeze the marshmallows?

Freezing may change the product’s texture and appearance. We recommend enjoying the marshmallows fresh and following the storage instructions printed on the package.

Can the marshmallows be roasted?

Yes. Our marshmallows may be enjoyed directly from the package, toasted, added to hot chocolate, or used to make gourmet s’mores.

Use appropriate fire safety precautions and supervise children whenever marshmallows are roasted.

Ordering

How do I place an order?

Available products may be ordered through txmallows.com.

You may also purchase available products directly from us at participating farmers markets, pop-up markets, and special events.

Do I need an account to order?

You may be able to check out as a guest unless the website indicates that an account is required for a particular feature.

Creating an account may make it easier to view previous orders and save checkout information.

When will my order be ready?

Most standard orders are prepared within approximately 5-7 business days after payment is received.

Processing may take longer during:

Holidays
Product launches
Farmers-market weekends
Large-order periods
Severe weather
Special events
Ingredient or packaging shortages

You will receive confirmation when your order is ready for delivery or pickup.

Can I order for a specific date?

You may request a preferred delivery, pickup, party, or event date during checkout or by contacting us.

Requested dates are not guaranteed until we confirm availability.

Please place large or time-sensitive orders as early as possible.

Can I place an order as a gift?

Yes, provided that the recipient is located within an available delivery area or the order can be collected through an approved pickup arrangement.

Please provide the recipient’s correct name, address, telephone number, and any necessary access instructions.

Can I include a gift message?

Gift-message options may be available for certain products or orders. Enter your message in the order-notes field when available, or contact us before placing your order.

What payment methods do you accept?

We accept the payment methods displayed during online checkout.

Payment options at farmers markets and events may include electronic payments and cash, depending on availability.

Do you charge sales tax?

Any applicable taxes and fees will be displayed during checkout when required.

Can I use more than one discount code?

Only one discount code may generally be used per order unless a promotion specifically states otherwise.

Discounts may have expiration dates, minimum-order requirements, product restrictions, or other conditions.

Can I change my order after placing it?

We may be able to update an order before production or preparation begins. Changes are not guaranteed once ingredients, packaging, customization, or delivery arrangements have been committed to the order.

Can I cancel my order?

Cancellation requests must be submitted before production or preparation begins.

Cancellation is not guaranteed after work on the order has started. Orders that have already been delivered or collected cannot be canceled.

Delivery and Pickup

Do you ship through USPS, UPS, or FedEx?

No. While we operate through the Texas cottage-food program, we do not mail customer orders through USPS, UPS, FedEx, DHL, or another parcel carrier.

Orders are fulfilled through personal local delivery or an approved pickup arrangement.

Do you offer nationwide shipping?

No. We do not currently offer nationwide, out-of-state, or international carrier shipping.

Our website may accept online orders only for the Texas delivery and pickup options that we currently offer.

Why do you not offer traditional shipping?

Texas cottage-food rules allow us to accept online orders when the food is personally delivered by the cottage-food operator, an employee, or a household member.

Traditional parcel-carrier shipping is not currently part of our fulfillment process.

Do you offer local delivery?

Yes. Local delivery may be available within Brazoria County and selected nearby Texas communities.

Delivery availability may depend on:

The delivery address
Our available routes
Order size
Farmers-market schedules
Weather
Staffing
Product availability

Available delivery options and charges will be displayed during checkout or confirmed directly with you.

How will my order be delivered?

Eligible orders are personally delivered by The Texas Marshmallow Company, an authorized employee, or an authorized member of our household.

We may contact you by email, telephone, or text message to coordinate the delivery.

Can my order be left at my door?

An order may be left at an agreed location when you authorize unattended delivery.

Once the order has been delivered to the location you approved, responsibility for retrieving and protecting it transfers to you.

Please retrieve the package promptly. We are not responsible for theft, animals, insects, rain, sunlight, heat, humidity, or other damage occurring after an unattended delivery has been completed.

What information should I provide for delivery?

Please provide:

A complete and accurate address
A working telephone number
Apartment or unit information
Gate or building access instructions
Any information necessary to reach the property
A safe delivery location, when applicable

We are not responsible for unsuccessful delivery attempts caused by incorrect information or inaccessible property.

Do you offer farmers-market pickup?

Yes. Pickup may be available at participating farmers markets, pop-up markets, and special events.

The available location, date, and pickup hours will be displayed during checkout or included in your order confirmation.

What do I need to bring for pickup?

Please bring your order confirmation or provide:

The name associated with the order
Your order number
Reasonable proof that you are authorized to collect it

Can I pick up from your home?

No. Our production address is a private residence and is not a retail storefront.

We do not allow unscheduled customer visits, shopping, or order collection at the production residence.

Pickup must take place at a farmers market, special event, or another public location confirmed by us.

What happens if a farmers market is canceled?

Farmers markets and events may be canceled, postponed, shortened, or relocated due to weather, organizer decisions, venue conditions, or other circumstances outside our control.

If a scheduled pickup event is canceled, we will contact affected customers and make reasonable efforts to arrange another pickup or delivery option.

What happens if I miss my pickup?

We may offer one alternative pickup or delivery opportunity when reasonably available. Additional delivery charges may apply.

Orders that remain unclaimed for more than seven days after the original scheduled date may be considered abandoned and may not qualify for a refund.

What happens if I miss a delivery?

If delivery cannot be completed because of an incorrect address, inaccessible property, locked gate, missing instructions, unavailable recipient, or unsafe animals, we may offer another delivery or pickup opportunity.

An additional delivery charge may apply.

Returns, Refunds, and Order Problems

Do you accept returns?

No. Because marshmallows are consumable food products, we cannot accept physical returns or resell food after it has left our control.

What should I do if my order is incorrect or damaged?

You received the wrong product or flavor
An item is missing
The packaging was materially damaged before receipt
The product appears defective when received

Please include:

Your name
Order number
A description of the issue
Clear photographs of the product and packaging

After reviewing the circumstances, we may offer a replacement, store credit, partial refund, or full refund as appropriate.

Can I receive a refund because I did not like a flavor?

Refunds are generally not provided solely because of personal taste preference.

We encourage customers to review flavor descriptions and ingredient information before purchasing.

Are heat-related changes covered?

We are not responsible for softening, stickiness, melting toppings, or appearance changes caused by heat or improper storage after an order has been delivered or collected.

Please retrieve deliveries promptly and do not leave marshmallows inside a parked vehicle.

How long do refunds take?

Approved refunds are sent to the original payment method. The time required for the credit to appear depends on your bank or payment provider.

Custom and Large Orders

Do you make marshmallows for parties and events?

Yes. Depending on availability, we may accept orders for:

Birthday parties
Weddings
Baby showers
Corporate gifts
Holiday gatherings
Dessert tables
Customer appreciation gifts
Other special events

Can you create custom flavors?

Custom flavor requests may be considered depending on the requested ingredients, order size, production schedule, food-safety requirements, and product testing needs.

Submitting a request does not guarantee that the flavor can be produced.

Do custom orders require a deposit?

Custom, event, corporate, and large-quantity orders may require a deposit or full advance payment.

The order is not confirmed and the date is not reserved until we accept the request and receive the required payment.

Can custom orders be canceled?

Custom-order cancellation terms may differ from standard orders because ingredients, labels, packaging, and production time may be committed specifically to that order.

Any special cancellation terms will be included in the applicable quote, invoice, or written confirmation.

Wholesale

Do you offer wholesale marshmallows?

Yes. We welcome inquiries from qualifying Texas retailers and cottage-food vendors interested in carrying our marshmallows.

Wholesale approval is not automatic and may depend on:

Business location
Applicable Texas registration
Product and packaging requirements
Minimum quantities
Delivery availability
Production capacity
Compliance with Texas cottage-food rules

How do I apply for a wholesale account?

Complete the Wholesale Inquiry form on our website.

Please provide your business name, location, contact information, website or social-media information, product interests, and estimated order quantities.

Submitting an inquiry does not guarantee approval.

Can wholesale products be shipped?

Wholesale fulfillment must follow applicable Texas cottage-food requirements.

Delivery, pickup, permitted resale channels, labeling, minimum quantities, and payment terms will be confirmed as part of the wholesale arrangement.

Can a retailer repackage or relabel your marshmallows?

Products may not be repackaged, relabeled, altered, or represented as being produced by another company without our written permission.

Approved wholesale products must be handled, displayed, stored, and sold according to the agreement and applicable Texas requirements.

Texas Cottage-Food Information

Are you a licensed commercial bakery?

No. We operate as a Texas cottage-food production operation rather than as a licensed commercial bakery or inspected food-manufacturing facility.

Are you registered with the State of Texas?

Yes. The Texas Marshmallow Company is registered with the Texas Department of State Health Services and uses its assigned registration number or unique identifier where required.

Registration does not mean that the private home kitchen is licensed or routinely inspected as a commercial food facility.

Is your kitchen inspected by the government?

No. Texas cottage-food operations are generally not subject to routine governmental licensing or inspection as commercial food establishments.

Our labels and product pages include the disclosure required for cottage-food products.

What does the cottage-food disclosure mean?

Our products include the following notice:

THIS PRODUCT WAS PRODUCED IN A PRIVATE RESIDENCE THAT IS NOT SUBJECT TO GOVERNMENTAL LICENSING OR INSPECTION.

This informs customers that the products were made through a Texas cottage-food production operation rather than in a routinely inspected commercial facility.

Do you have food-safety training?

The cottage-food operator has completed the applicable accredited food-handler safety training required for operating a Texas cottage-food production operation.

Is required product information shown before checkout?

Each online product listing is intended to display applicable product, ingredient, allergen, business-identification, and cottage-food information before payment is accepted.

Customers should review that information before completing an order.

Contact Us

How can I contact The Texas Marshmallow Company?

You can:

Use the Contact page at txmallows.com
Submit the Wholesale Inquiry form for wholesale questions
Message us on social media at @TXMALLOWS

For questions about an existing order, please include your name and order number.

Where can I find your upcoming markets?

Visit the Upcoming Markets section of our website or follow @TXMALLOWS for current dates, locations, product announcements, and schedule changes.